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How to spot a liar
It is very important to know when a person is being economical with the truth, or just plain lying in any business situation. To the skilled observer the majority of people can be quickly detected...
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12 Steps to Outstanding Sales Conversations
You may have hundreds of conversations each week, some long, some short, some business related, some personal. But not all conversations are equal and your sales conversations are probably the most...
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How to use your credibility to be a great speaker
Love them or hate them, presentations are a large part of a salesperson’s life. They can vary from a quick 5 minute impromptu talk for one person to a structured talk to many hundreds of delegates at...
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12 steps to persuasive conversations
If you consider the many hundreds of conversations you have each week, some long, some short, some business related, some not, then it will become clear to you that this is a vital part of our business...
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How To Regain Your Audience’s Attention In a Presentation
Your talk should always be stimulating, relevant and interesting to your audience (otherwise, why are you talking to them?). If you have mixed interests in your audience, it is likely that some parts...
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Are you listening carefully?
It has been said that you should talk and listen in the ratio of one mouth to two ears! On this basis, how you listen is twice as important as what you say and how you say it. How do you listen?...
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How To Use Questions To Get What You Want
Questions Questions are the lifeblood of every conversation. Whilst Active Listening is a great skill to have, without someone asking questions there are no answers to which you can listen! The mind...
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